Terms & Conditions

Payment must be made in full no later than 21 days after booking is made. Payment must be made in full before the course begins, or admittance will be refused. We reserve the right to reallocate the course place to another delegate if fees are not paid in time.

Transferring courses

If you wish to transfer your booking to a later course date there will be a 10% administration charge.

This option only applies when there is an available space on a future course, and payment must be received before the transfer will take place.

Additionally, this option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due.

Substituting delegates

If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.

Cancelling courses

The following charges will apply if you wish to cancel a course

• 21+ working days prior to the event - 10%
• 1-20 working days prior to the event - 100%

Cancellations must be received in writing or via email to wendy.smith@annafreud.org and must contain the full booking details including organisation name, booking and delegate contact details and invoice/receipt number.

The Anna Freud Centre reserves the right to change the course or conference content, timing, speakers or venue without notice.