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Booking Terms & Conditions
Course & Conference Booking Terms & Conditions
The Anna Freud Centre is a registered charity and all fees from our courses help to support our work in Caring for Young Minds
Payment must be made in full no later than 21 days after booking is made. Payment must be made in full before the course begins, or admittance will be refused. We reserve the right to reallocate the course place to another delegate if fees are not paid in time.
It is possible to transfer your booking to a later date provided 14 days are given and there is another course open for booking, there will be a 10% administration charge to do this. If less than 14 days are given you will incur a 50% penalty for late transfer. If no notice is given it will be treated as a cancellation.
This option only applies when there is an available space on a future course, and payment must be received before the transfer will take place.
Additionally, this option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due.
If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.
The following charges will apply if you wish to cancel a course:
21+ working days prior to the event - 10%
1-20 working days prior to the event - 100%
Cancellations must be received in writing or via email to firstname.lastname@example.org and must contain the full booking details including organisation name, booking and delegate contact details and invoice/receipt number.
The Anna Freud Centre reserves the right to change the course or conference content, timing, speakers or venue without notice.