1. For users of the site

The Youth Wellbeing Directory respects the privacy of all who visit our website.

Youth Wellbeing Directory does not collect personally identifiable information without visitors' knowledge. Where visitors do provide such information we will only use it for that purpose, and will only reveal contact information or use quotations in a public context having obtained specific permission.

Youth Wellbeing Directory does track the number of visitors to our site and retains aggregate statistics about this. We never look at the specific usage of our website by identifiable individuals.

No personal data is being collected about you whilst you use this site.

Requests for mental health related support and information

We are unable to provide individual mental health and wellbeing support or referrals via this website. Please do not send us your personal details and/or sensitive data about yourself or your mental health. If you require immediate or urgent support, please contact one of the following:

Samaritans:  08457 90 90 90

Childline:  0800 1111

  1. For services registered to the Youth Wellbeing Directory

The Youth and Wellbeing Directory (YWD) website [insert url] (the “website”) is operated by The Anna Freud National Centre for Children and Families (AFNCCF), a company limited by guarantee registered in England and Wales (registered company no: 03819888) and a registered charity (registered charity no: 1077106) (“we”, “us” or “our”). Its registered office address is: Anna Freud Centre, 4–8  Rodney Street, London N1 9JH.

AFNCCF is the Data Controller for the website. This privacy policy (together with our website terms and conditions) sets out the basis on which any personal data we collect from or about you, or that you provide to us, will be processed by us. This policy includes our cookies policy for the website.

If you have any questions about the content of this privacy notice, you can contact us at:

Anna Freud National Centre for Children and Families

4–  Rodney Street

London N1 9JH

020 7794 2313


Our data protection officer is

Rachel Hart

020 7794 2313

This privacy notice should be read in conjunction with our general website privacy notice.

  1. Your personal information

Preserving your privacy is important to us and we are committed to letting you know how we use your personal information. The AFNCCF will only collect, process and store your personal information in accordance with data protection laws. Personal information is information from which an individual’s identity can be ascertained.

  1. Your rights regarding your personal data

AFNCCF adheres at all times to data protection legislation (currently the Data Protection Act 1998 and from 25 May 2018 the EU GDPR), which provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erase
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

You can read more about your data rights on the Information Commissioner’s website.

This statement outlines our policies for ensuring these rights are met and maintained. If you have any concerns or questions relating to your rights regarding personal data, please contact our data protection officer.

  1. Information collected through registration

The Youth Wellbeing Directory requests details for each service including that of a named contact at each service.  Named contact details will not be made public and are to assist the AFNCCF to update and maintain correct records.  This information can be amended upon request. 

  1. How we will use your information

The AFNCCF will review and approve each new service registration and /or any amendments and the named contact for a service will be contacted to inform of any changes or updates.  The Anna Freud National Centre for Children and Families may also send occasional emails regarding relevant updates, news or resources which may benefit the services listed on the directory.

Our legal basis, under the data protection legislation for this data collection and processing is

6(1)(a) – Consent of the data subject

6(1)(f ) – Necessary for the purposes of legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

It is in the legitimate interest of AFNCCF to collect and process data about you and your usage of the website to carry out evaluation, ensure that the information and resources provided are useful, and to identify areas for improvement as we do not believe that this processing with have any adverse effect on your rights as a data subject

If you have concerns about the processing of your data or wish to restrict processing, please contact AFNCCF. Your data will not be subject to automated decision making or profiling.

  1. Requests for mental health related support and information

We are unable to provide individual mental health and wellbeing support or referrals via this website. Please do not send us your personal details and/or sensitive data about yourself or your mental health. If you require immediate or urgent support please call 999 or any of the services listed on our Urgent Help page.

  1. Keeping your information secure

To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, the AFNCCF will take all reasonable and appropriate procedures to safeguard the information we collect and process. In particular, when transferring confidential or sensitive information we will protect it appropriately. We store all data within the EEA.

  1. Data retention

The AFNCCF will retain your data only as required or permitted under data protection law and while it has a legitimate purpose for doing so. Data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

Directory account information will be retained until the directory account is deleted by you or you ask us to remove it. Personal data related to the account, such as contact details will not be retained but we may retain organisation detail.

  1. Contacting the Anna Freud National Centre for Children and Families

If you contact us (by any method) about the website or to ask questions regarding the AFNCCF, we may keep a record of that correspondence and use your contact details to reply to you. Communications relating to the website may be sent to you from us by email. Please note, email is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.

  1. User-generated content

You must be the owner of all rights, including copyright, for all content that you submit to the site. Any content that you submit to the website that infringes copyright will be removed if reported by the rights holder

If you are the copyright holder and want to report use of your copyrighted material, please contact us on YWD email address 

Any content submitted may be used by the AFNCCF for promotional purposes related to this website.

  1. Cookies Policy

See the main privacy policy.

  1. Linked sites

We make no representations about any other websites. When you access any other website through a link on this website you understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites. Those websites may have their own privacy policies and we encourage you to look at those policies or contact the website operators directly to understand how your personal information is used.

  1. Subject access requests

You have the right to request a copy of the information that we hold about you. This is called a Subject Access Request and we have to reply to you within a specific timescale set out in the legislation. If you would like know what information we hold about you and how we use it , please email us on or write to us at the address at the top of this page. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Subject Access Requests may be submitted in paper or electronic format and may be responded to in kind.

  1. Rectifying or erasing data

You are entitled to have personal data rectified if it is inaccurate or incomplete, or to request the deletion or removal of personal data where there is no compelling reason for its continued processing. Please see the Information Commissioner’s Office guide to right of erasure for more information. If you wish to ask for your data to be rectified or erased, please contact AFNCCF.

  1. Contacting us & how to make a complaint

If you have comments or questions about our privacy policy, any concerns or a complaint regarding our collection and use of your data or a possible breach of your privacy, please send them to email. Alternatively, you can write to us at the address at the top of this page. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

  1. Updating this privacy policy

We keep our privacy policy under regular review. This policy was last updated on 27th may 2021

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site (eg. which pages of the site are being visited or not being visited). The Youth Wellbeing Directory web site uses cookies but as outlined above these cookies are not linked to any identifiable user information that is stored in the website database. 

Read the Centre's Cookie policy.

Accepting or rejecting cookies

You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it. For more information visit:

To opt out of being tracked by Google Analytics across all websites visit:

Please note that some parts of our website may not function properly if you reject cookies.

Youth Wellbeing Directory Cookies

You can see below the cookies that are used on this site:

Google Analytics

 __ga: This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. The new service reduces the reliance on cookies in general, and only sets this and one other - _gat, although Google also say data can be collected without setting any cookies. This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
__gat: This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.

These Google Analytics Cookies are not linked to any identifiable user information that is stored in the website database.

Third Party Cookies

civicCookieControl: This cookie is set by software from Civic UK to record whether or not visitors have seen a message about cookies being used on the site, as part of compliance with EU cookie laws.