About this course

This course is funded by HEE. You must meet the requirements below to book a place:

Employed by: The Children and Young People Crisis Pathway services or Adult Crisis Workforce


This 2-day course is designed for members of the workforce who are not formally clinically trained but who have regular contact with children and young people in crisis and/or their parents and carers. This course will provide valuable insights and help participants to develop their confidence and competence in communicating with those in crisis.

There are three opportunities to attend this training. Please book for your preferred dates. If your preferred dates are fully booked, please sign up to the waiting list. If the other cohorts still have places we will contact you to see if you are available to attend another cohort instead.


Who is this course suitable for?
  • Administrators

  • Call handlers who are not clinically trained

  • Support workers new to child and young person mental health

Aims of course
  • Understanding mental health problems in children and young people

  • Understanding the impact of trauma on children and young people

  • Common crisis presentations in children and young people

  • Understanding children and young people’s services

  • Talking to children and young people in crisis and the parents/ carers

  • Managing risk

System requirements for online training

The online platform Zoom will be used to deliver this training. Prior to booking on, please ensure you meet the system requirements so you're able to join this training. 

Before the training, please test your equipment is working by going to and follow the instructions.

The Anna Freud Centre brings together those with a stake in the mental health of children and young people. Please subscribe to our mailing list to receive a bi-monthly e-newsletter and occasional updates about the Centre's training and events. 

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