What to expect at your first appointment

Can I bring someone with me to my appointment?

You may wish to bring a family member, friend or advocate to your appointment with you. Advocacy services make sure that people have the support they need for their voice to be heard.

For more information on advocacy services or if you would like to bring someone with you to your appointment, please contact your administrator or call the switchboard on 020 7794 2313

Our advocacy leaflet provides more information about advocacy services: Advocacy Leaflet

 

Do you provide out of hours or emergency services?

The Centre is open Monday to Friday 9am - 5pm. We do not offer out-of-hours or emergency services. If you require urgent assistance, please contact your GP or visit your local A&E department.

 

How can I give feedback about your service?

We really want to hear from the parents, children and young people who use our services. If you have any comments or suggestions about your experience of coming to the Centre we would love to hear from you. Please get in touch by emailing feedback@annafreud.org

If you are unhappy with your experience and would like to make a complaint, please see our complaints leaflet for more information: Complaints leaflet

 

Other languages and formats

If you would like this leaflet in a different language or format, please contact reception on 020 7794 2313 or email: Info@annafreud.org

 

What if we have additional requirements?

Please include any additional requirements in your enquiry form. If you have any questions or need more information about our facilities, please contact your administrator or call the switchboard on 020 7794 2313

 

Will my information and what we discuss be kept confidential?

Our clinicians and staff aim to provide you with the highest quality of care. To do this we need to keep records about you, your health and the services we have provided or plan to provide to you. We value your privacy and the security of your personal information.

Your clinician will discuss confidentiality with you in your first session. We understand how important confidentiality is and abide strictly to data protection laws that allow us to share information only with your knowledge and consent, or, in very rare instances where we are legally obliged to do so.

Our leaflet provides more information about how we manage your information: How we manage your information leaflet