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We all have times in our lives where we experience problems that can affect our wellbeing. We may be able to cope with these feelings and problems ourselves but, at other times, they may be overwhelming and we may need support.

As a team of family therapists, mental health nurses, play therapists, psychotherapists, psychologists, psychiatrists, and social workers, the Anna Freud National Centre for Children and Families are able to offer our specialist support to meet the needs of a wide range of children and young people across varying stages of development. Getting to know you and understanding your individual needs is important to us and so we work with whole families or the networks of people who are important to you, or we can work with just you.

It’s not always easy to ask for help. It can be difficult to know where to start with explaining how you feel, or knowing what support you might need. Our helpful clinical support team will be able to guide your referral to one of our relevant services. Please complete our online referral form and one of our teams will be in touch with you to see how we might be able to help. Alternatively, you can contact our main reception and ask to speak with our clinical support team on +44(0)20 7794 2313 or email us at referrals@annafreud.org.

Before making a referral, please check the Who we help tab below with our current list of support services we have available.

Please note that most of our services can only be offered to families within the London area. This is because a number of face-to-face appointments may be necessary and often frequent travel to our Centre in Kings Cross makes it difficult to sustain the level of involvement needed to make the therapy useful.

Looking for help: parents and carers

Who we help

We provide a range of different types of support for children, young people, parents and their families. These include:

While our Centre offers a wide range of support for families, we are not an NHS service. Sometimes local services such as CAMHS (Child and Adolescent Mental Health Services) may be better suited to help you and your child.

How much does it cost?

The Anna Freud National Centre for Children and Families is a charity and reliant on grants, donations, and fees to provide the specialist work it undertakes. Most of our services are charged at an hourly rate, but this can differ from service to service. If you would like to know more about the hourly rate for a particular service, we suggest checking the different services available under Who we help, or completing a referral form.

What to do in an emergency

If you feel that you, or someone you know, needs urgent help and may be at risk of harming themselves or others it is important that contact your GP, your local NHS walk-in-centre (England only) or closest A&E department straight away. 

See also Crisis and Emergency information from NHS England, Mental Health emergency from NIDirect (Northern Ireland), Medical Emergencies on NHS 24 (Scotland) and Medical Emergencies on NHS Direct Wales.

How to find out more

If you would like to find out more please contact our main reception and ask to speak with our clinical support team or complete the online form below.

Telephone: +44 (0)20 7794 2313

Email: referrals@annafreud.org

To make a referral, please use this form here: https://forms.office.com/r/vt3WA2t811

General support and advice: parents and carers

The Parent and Carer section on the Anna Freud Centre website provides advice and guidance for parents and carers to help them support a child or young person experiencing poor mental health or wellbeing. It includes the Youth Wellbeing Directory, where you can find free mental health support local to you, and sections on Shared Decision Makingadoption and foster care, and how to reduce the impact of conflict between parents and carers on children.

Looking for help: young people

Who we help

We provide a range of different types of support for children, young people, parents and their families. These include:

  • Low mood or depression
  • Difficulty managing your thoughts, feelings or behaviour
  • Distressing or traumatic events
  • Experience of abuse and neglect
  • Struggling with family or peer relationships

You don’t need to wait until you cannot cope before speaking to a professional. If our Centre cannot help you directly then we will do our best to point you in the direction of other help that is available to you.

What to do in an emergency

If you feel that you, or someone you know, needs urgent help and may be at risk of harming themselves or others, it is important that you contact your GP, your local NHS walk-in-centre (England only) or closest A&E department straight away. 

See also Crisis and Emergency information from NHS England, Mental Health emergency from NIDirect (Northern Ireland), Medical Emergencies on NHS 24 (Scotland) and Medical Emergencies on NHS Direct Wales.

Confidentiality

We realise that there are things you might want to talk about that you might not want your parents to know. We respect this, and what you tell us stays private unless we become very concerned about your safety or the safety of others. 

How to find out more

If you would like to find out more information or have a question, you can call our reception and ask to speak to our clinical support team who would be happy to talk to you.

Telephone: +44 (0)20 7443 2313

Email: referrals@annafreud.org

Please use this form here if you need support: https://forms.office.com/r/vt3WA2t811

General support and advice: On My Mind

On My Mind is a new section of the Anna Freud Centre website which aims to empower young people to make informed choices about their mental health and wellbeing.  It has been co-produced with young people to help other young people and includes the Youth Wellbeing Directory, where you can find free mental health support local to you, and sections on understanding referrals, working with services and self-care strategies.

What to expect at your first appointment

Can I bring someone with me to my appointment?

You may wish to bring a family member, friend or advocate to your appointment with you. Advocacy services make sure that people have the support they need for their voice to be heard.

For more information on advocacy services or if you would like to bring someone with you to your appointment, please contact your administrator or call the switchboard on 020 7794 2313

Our advocacy leaflet provides more information about advocacy services: Advocacy Leaflet.

Do you provide out of hours or emergency services?

The Centre is open Monday to Friday 9am - 5pm. We do not offer out-of-hours or emergency services. If you require urgent assistance, please contact your GP or visit your local A&E department.

How can I give feedback about your service?

We really want to hear from the parents, children and young people who use our services. If you have any comments or suggestions about your experience of coming to the Centre we would love to hear from you. Please get in touch by emailing feedback@annafreud.org.

If you are unhappy with your experience and would like to make a complaint, please see our complaints leaflet for more information: Complaints leaflet.

Other languages and formats

If you would like this leaflet in a different language or format, please contact reception on 020 7794 2313 or email: info@annafreud.org

What if we have additional requirements?

Please include any additional requirements in your enquiry form. If you have any questions or need more information about our facilities, please contact your administrator or call the switchboard on 020 7794 2313

Will my information and what we discuss be kept confidential?

Our clinicians and staff aim to provide you with the highest quality of care. To do this we need to keep records about you, your health and the services we have provided or plan to provide to you. We value your privacy and the security of your personal information.

Your clinician will discuss confidentiality with you in your first session. We understand how important confidentiality is and abide strictly to data protection laws that allow us to share information only with your knowledge and consent, or, in very rare instances where we are legally obliged to do so.

Our leaflet provides more information about how we manage your information: How we manage your information leaflet 

Contact us

Care Quality Commission (CQC)

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Their role is to monitor, inspect and regulate services to make sure that services meet the fundamental standards of quality and safety.

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