What to do if you want to make a complaint

We welcome all feedback, positive or negative, from children, young people, parents and carers who come to the centre. We are committed to ensuring that our service users are treated with dignity, respect and compassion and that we listen and respond to the feedback we receive. If you are unhappy about any aspect of our service you may want to discuss your concern with us or make a complaint.

A complaint is an expression of dissatisfaction that needs a response. All complaints, whether verbal or written, will receive a full response which shows that your concerns have been listened to by us, we will offer an apology where applicable and always provide an explanation.

Complaints can be made directly by service users or, if they prefer, by another person on their behalf and with their consent. You should send your complaint to Ros.Bidmead@annafreud.org.  To find out more about our complaints procedure please click here.

Please note that any complaints regarding court assessments can only be heard within the court process as there are strict rules regarding court assessments with which the Centre must comply.