Do you need help right now?

The AFC Crisis Messenger text service provides free, 24/7 crisis support for young people across the UK.

If you are experiencing a mental health crisis and need support, you can text AFC to 85258.

We know that finding the right support is important, especially if you need someone to talk to right now. We aim to connect every texter to a trained volunteer promptly to provide crisis help. They will listen to you and help you think more clearly, enabling you to know that you can take the next step to feeling better.

This service is provided by Mental Health Innovations and Crisis Text Line branded as SHOUT.  You can read the MHI privacy policy and terms of service here.

For details of other organisations offering support, please click on the Urgent Help page or search for support services near you using the Youth Wellbeing Directory.

This service is provided by Mental Health Innovations and Crisis Text Line branded as SHOUT.  You can read the MHI privacy policy and terms of service here.

Download a poster for your school, college or workplace.

How does it work?

If you’re experiencing a personal crisis, are unable to cope and need support, text AFC to 85258.

The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, they will help you sort through your feelings until you both feel you are now in a calm, safe place. You might be provided with some signposting to other services that can provide you with further help, so that you can continue to get support.

Crisis Messenger can help with urgent issues such as:

  • Suicidal thoughts
  • Abuse or assault
  • Self-harm
  • Bullying
  • Relationship issues

Important information - Mobile Network Disclaimer

It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Some Android phones issue a warning that you will be charged for texting us. Provided you are on one of the networks listed above, this warning is incorrect and you will not be charged.

If you text us from a network that is not on this list there is a possibility that you may be charged for the messages and that they may appear on your bill. This applies to a very small minority of operators.

It is not possible to text the service from some networks, which do not provide the capability to message short codes. These include Lyca mobile. If your message will not send, or if you do not receive an automated message in response, it is an indicator that the service is not working.

If in doubt, please contact your mobile phone network before texting, or email [info@giveusahout.org].

This service is powered by our trusted partners, Shout and Crisis Text Line.

 

Back to On My Mind

Close

The Centre is taking action to reduce the spread of the coronavirus. Our physical sites are now closed but we are still at work, with all staff working remotely. Find out more about our support for children, young people, their families, and schools and colleges and our training and services.

Our use of cookies

We use necessary cookies to make our site work. We’d also like to set optional analytics to help us improve it. We won’t set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookies page


Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.


Analytics cookies

We’d like to set non-essential cookies, such as Google Analytics, to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our Cookies page. If you are 16 or under, please ask a parent or carer for consent before accepting.