Training Course Terms and Conditions

Training & Conference Booking Terms & Conditions

The Anna Freud National Centre for Children and Families is a registered charity and all fees from our courses help to support our work in Caring for Young Minds.

Payment must be made in full no later than 21 days after booking is made. Payment must be made in full before the course begins, or admittance will be refused. We reserve the right to reallocate the training place to another delegate if fees are not paid in time.

Transferring trainings

It is possible to transfer your booking to a later date provided 14 days are given and there is another training open for booking, there will be a 10% administration charge to do this. If less than 14 days are given you will incur a 50% penalty for late transfer. If no notice is given it will be treated as a cancellation.

This option only applies when there is an available space on a future training, and payment must be received before the transfer will take place.

Additionally, this option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due.

Substituting delegates

If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.

Cancelling trainings

The following charges will apply if you wish to cancel a training booking:

21+ working days prior to the event - 10%

1-20 working days prior to the event - 100%

Cancellations must be received in writing or via email to Jamila.Yeboah@annafreud.org and must contain the full booking details including organisation name, booking and delegate contact details and invoice/receipt number.

Training requirements

If you enrol on a training where you do not meet the requirements set out on the training page, you will not be eligible for a refund, so please review the training eligibility before booking on to a training. Should you have any queries around your eligibility for a training, please email us (Jamila.Yeboah@annafreud.org) and we will be able to help identify whether you meet the requirements.

The Anna Freud National Centre for Children and Families reserves the right to change the course or conference content, timing, speakers or venue without notice.